Terms and Conditions

Article 1
These Terms of Delivery apply to all offers and/or to all agreements entered into by Vitex Natura wholesalers with third parties. Notice may be made, inter alia, by giving a copy of the Terms of Delivery to the other party by reference to the Delivery Terms on Letter and Billing Paper, by referring to the Terms of Delivery on Offer, Price Document, Internet Site or Order Confirmation.
2: Unless otherwise agreed in writing, the Terms of Delivery are deemed to have been accepted by the parties concerned. Exceptional provisions must be explicitly agreed upon in writing.
3: An agreement is deemed to have been made if the offer made by the seller is ordered and paid by the buyer. If the agreement is written in writing, the written commitment applies.

Article 2 - Products, materials and shelf-life;
1. The products of Vitex Natura wholesale are manually made up of fresh and living materials. As a result, Vitex Natura wholesaler reserves the right to make changes in design, production, and materials without prior consultation with the buyer.

Article 3 - Offers:
1. All offers made by or on behalf of Vitex Natura wholesale orally or in price journals, the Internet, daily or weekly newspapers, periodicals, announcements, letters, faxes and emails regarding prices, quotations, delivery terms, etc. are absolutely non-binding and for Vitex Natura wholesale on Not binding in any way unless expressly stated otherwise.
2. Agreements that have been entered into through intermediaries or not, shall be binding on Vitex Natura wholesale confirmation by written email.
3. Changes to the original agreement of any kind, written or oral, by or on behalf of a counterparty, which causes higher costs than could be included in the price quotation, may be charged to the other party by Vitex Natura wholesaler. You will be informed in advance of this.

Article 4 - Delivery:
Delivery Time 1: Vitex Natura's wholesale delivery time will be respected as much as possible, but exceeding its Vitex Natura wholesaler will not be held liable and will not be entitled to cancel the agreement. 1a. Vitex Natura wholesale is not liable for any damage to the buyer due to non-delivery.
Force majeure:
2. If by force majeure not within 48 hours after the agreed delivery date, the Vitex Natura wholesaler must notify the buyer as soon as possible by fax/email or by telephone with written confirmation, without being liable for any damages. 3. Vitex Natura wholesale may terminate consultations with the buyer agreement in case of force majeure or suspend delivery until the time when the force majeure ceases to exist. 4. If in the case of suspension, delivery is delayed for more than 10 days, the buyer is authorized to give notice in writing of the sale agreement as dissolved. As force majeure, the following similar circumstances are considered:
A.te late or qualitatively unacceptable delivery of one or more supply companies;
Government intervention; C. Full or partial strike or interruption in the in-one external transport device. Riots and other irregularities that prevent the timely execution of the agreement. Total or partial stagnation in the production equipment of or work or exclusion in the business or in which goods are involved in commodities or products. Interruptions in internet computers and/or telephone connections that stagnate orders over the Internet.

Article 5 - Episode
1. Delivery is always deemed to be at the customer's address and is made for his / her account.
2. Unless, as far as Vitex Natura wholesale and customer agreements are concerned, the route and means of transportation are chosen to the best of their knowledge.
3. Any insurance costs are for the account of the buyer.

Article 6 - Packaging and transport
Vitex Natura wholesaler is entitled to charge the actual costs of packaging and transport above the selling price.

Article 7 - Payment
1. Sales are made for prepayment or, unless agreed upon after receipt of the bill, in which case payment must be made within 14 days of the invoice date without deduction of discount and without debt comparison.
1a. You can check out on our site in the following ways.

We accept for payment:
Ideal (internet banking)
1b. On Account (Only with a customer number and written agreement)
2. If this term is exceeded, the buyer is deemed to be in default and Vitex Natura wholesaler is entitled to charge the legal interest as soon as the buyer is in default without prejudice to the Vitex Natura wholesaler Further future rights.

Article 8 - Retention of title
1. All delivered products remain the property of Vitex Natura wholesale until fully paid.

Article 9 - Complaints
1. The products to be delivered must comply with the usual quality standards.
2. Complaints regarding visible defects to delivered products must be reported to Vitex Natura wholesaler immediately after notice or in any case within 24 hours of receipt, by fax/email or telephone.
3. Complaints relating to a particular delivery do not affect prior or subsequent deliveries and do not entitle payment for the prior or subsequent or subsequent delivery.
4. Defects on a part of the delivered do not give the buyer the right to the disapproval of the entire delivered lot.

Article 10 - Applicable law/disputes
1. All agreements to which these Terms apply, in whole or in part, shall be governed by Dutch law.
2. All disputes (also considered by one of the parties as such) in respect of or arising out of the agreements between Vitex Natura wholesaler and a foreign-based buyer concluded on which these Terms may be decided by the Dutch Judge, Which is authorized in the area in which Vitex Natura is the wholesaler.

Article 11 - Personal Data
1. Your information we need to be able to process your orders and payments. We will not pass on your information to third parties.

Article 12 - Final provision
1. In cases where these conditions do not provide, Dutch law shall also apply.
2. If and to the extent that any part of any provision of these Terms and Conditions appears to be in conflict with any mandatory provisions of national or international law, they will be deemed not to be agreed and will continue to bind these Terms for the remaining parties.
3. Right of withdrawal
You have the right to revoke the agreement within 14 days without giving reasons. The withdrawal period expires 14 days after the date on which you or a third party designated by you, who is not the carrier, is physically in possession of the last. In order to exercise the right of withdrawal, you must inform us via an unambiguous statement (for example, by letter or e-mail) of your decision to withdraw the agreement. You may use this form for revocation but is not required to do so. You can also send this form or another clearly formulated statement by email to info@vitexnatura.com. If you use this option, we will send you a confirmation of your withdrawal by e-mail without delay. In order to comply with the withdrawal period, it is enough to send your notice regarding your exercise of the right of withdrawal before the expiry of the revocation period.

The product can only be returned if the product is left unused in the original, intact and unopened packaging. The product may not be used and should still be sold. The customer may check the product but do not break the closure, Take out of the packaging or put it into service). You will then bear the costs of the return shipping. The product must be undamaged and complete and can be mailed in the original packaging to:

Vitex Natura Wholesale,

Stuwweg 22

6219NB Maastricht Netherlands


Consequences of the revocation

If you cancel the agreement, you will receive all payments you have made to date, including delivery costs (with the exception of any additional costs due to your choice of delivery other than our cheapest delivery) 14 days after receipt of the goods from us back. We are waiting for repayment until we have recovered the goods.

The only conditions are that the item is undamaged, unused and returned in its original packaging. When returning the item it is important that you specify in writing which account number we can refund your money, the account of this account number, and the beneficiary's place of residence. Also include the invoice for the item in the envelope. The cost of return shipping is at the buyer's expense. Vitex Natura Wholesale will return your purchase amount within 14 days, including the shipping costs you have paid on the invoice.
We will remind you of your right of withdrawal. If you make use of your right of withdrawal, you will do so by returning the product within the period of notice (14 days) or by sending a statement sent to us within the period of notice (14 days). We will return the full purchase amount within 14 days of receipt of the product. If you use your right of withdrawal, you should provide the consumer with the product and the packaging in the original condition.
For a return shipment of your order, we will refund the sums paid. So also the shipping and payment costs you made when ordering. The return itself is at the expense of the customer. Hereby we give you an estimate of the possible costs for the return. The return costs post are € 8.95 to 10kg and € 17.95 from 10 to 30kg.

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